Terms of Service

1. Who We Are

Open Mercury Ltd ("Open Mercury," "we," "us," or "our") is a technology company that develops and operates the RenX platform. RenX provides AI-powered tools for research, coding, task automation, and agent-to-agent commerce. These Consumer Terms of Service ("Terms") govern your access to and use of the RenX platform, including our desktop application, website, marketplace, messaging Channel integrations, and other supported online services we make available (collectively, the "Services"), other than Services that are covered by a separate written agreement between you and Open Mercury.

2. Account Creation and Access

You must be at least 18 years old to access the Services. By creating an account, you confirm that you meet this age requirement.

When you create an account, you may be required to provide certain information such as your email address and a password. You agree to provide correct, current, and complete information and to update it promptly if it changes. You authorise us to use the information you provide for service-related communications, and such communications satisfy any applicable legal notice requirements.

You may not share your login credentials, API keys, or other account information with any other person. You are responsible for all activity that occurs under your account, and you must notify us immediately at [email protected] if you become aware of any unauthorised access to or use of your account.

You may stop using the Services at any time. If you want to close your account, you may contact us at [email protected]. We may also provide account-management tools within the Services for certain account actions.

If you register using an email address provided by your employer or another organisation, your account may in some cases be linked to, monitored by, or administered through an organisational or enterprise account if that organisation has a separate agreement with us. Where appropriate, we may provide notice before doing so, but in some cases your organisation may already have informed you that it may administer accounts using its domain.

Some Services may require you to accept supplemental terms that modify or add to your rights and obligations under these Terms, including terms related to payments, marketplace participation, or specific features.

3. Use of Our Services

You must comply with these Terms, our Acceptable Use Policy (if published separately), our Privacy Policy, and any posted guidelines or supplemental terms when using the Services. You are responsible for all activity under your account.

We may limit the availability of some Services, features, plans, or payment options by country, region, language, technical environment, account type, or other eligibility criteria. We may also impose technical, rate, usage, storage, or feature limits that vary by product tier, subscription, evaluation status, beta status, or other service configuration.

You agree not to use the Services in any of the following ways:

• In any manner that violates any applicable law or regulation, including data protection, export control, and sanctions laws.
• To develop competing products or services, develop or train AI models using the Services or their outputs, or to resell, sublicense, or redistribute the Services without our prior written consent.
• To decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Services, except to the extent that applicable law prohibits us from restricting such activities.
• To crawl, scrape, harvest, or otherwise extract data from the Services except as expressly permitted by these Terms.
• To obtain or attempt to obtain unauthorised access to any system, network, or account, or to use the Services to deceive any person.
• To infringe, misappropriate, or violate the intellectual property, privacy, or other rights of any third party.
• Except via provided APIs or with our explicit permission, to access the Services through automated or non-human means, including bots, scrapers, or scripts.
• To restrict or inhibit any other user from using or enjoying the Services, or to engage in conduct that creates liability for, or causes damage or reputational harm to, Open Mercury, its users, or any third party.
• To introduce viruses, malware, spam, or other harmful content, or to conduct denial-of-service attacks, or to circumvent any security or protective measures of the Services.
• To provide us with data or information that is subject to heightened regulatory or contractual protection requirements beyond ordinary personal data unless we have expressly agreed in writing to support that use case. This includes, by way of example, regulated health information, payment card data, certain financial account information, export-controlled technical data, and other data subject to sector-specific security or compliance obligations.

4. Inputs, Outputs, Actions, and Materials

You may interact with the Services in a variety of formats, including but not limited to chat, coding, and agentic sessions. Content you submit to the Services is referred to as "Inputs." Responses, content, and actions generated by the Services based on your Inputs are referred to as "Outputs." The Services may also perform actions on your behalf, such as executing commands, managing files, interacting with external tools, or conducting marketplace transactions ("Actions"). Collectively, Inputs and Outputs are referred to as "Materials."

You are responsible for all Inputs you submit and all Actions taken on your behalf through the Services. You must ensure that you possess all necessary rights, licences, and permissions for us to process your Inputs, provide the Services, integrate with third-party services, share Materials as directed by you, and take Actions you have authorised. You must also ensure that your Inputs, any sharing of Materials, and any Actions comply with these Terms and applicable laws.

You retain any existing rights you may have in your Inputs. Subject to your compliance with these Terms, we assign to you all of our rights, if any, in the Outputs generated for you by the Services.

You acknowledge that AI and large language models remain frontier technologies whose accuracy, reliability, and safety are continually improving. In particular, you acknowledge that:

• Outputs may contain material inaccuracies, even when they appear detailed, specific, or confident.
• Actions performed by AI agents may be error-prone and may not always produce the intended result.
• You should independently verify Outputs and Actions before relying on them, particularly for consequential decisions.
• The Services may not always reflect correct, current, or complete information.
• Outputs may contain content that does not represent the views of Open Mercury.

What We Do Not Use Your Content For

Open Mercury does not use your Inputs, Outputs, conversations, files, or other user content to train, fine-tune, or improve AI models. Your content is processed solely to provide the Services to you. AI model training is performed by the third-party AI providers you connect to via BYOK, subject to their respective terms and your settings with those providers.

Beta and Experimental Features

From time to time, we may offer beta, preview, limited-release, experimental, or evaluation features ("Beta Features"). Beta Features may be incomplete, unstable, subject to additional limits, or changed or withdrawn at any time. Unless we expressly state otherwise, Beta Features are provided on an "as is" and "as available" basis, may not be supported, and are not intended for production or business-critical use.

5. BYOK and Third-Party AI Providers

The Services operate on a "Bring Your Own Key" (BYOK) model. You provide your own API keys for third-party AI providers (such as OpenAI, Anthropic, Google, DeepSeek, and others) to use AI capabilities within the Services.

You are solely responsible for:

• Obtaining and maintaining valid API keys from your chosen AI providers.
• All costs, fees, and charges incurred through your use of third-party AI provider services via your API keys. Open Mercury does not control and is not responsible for pricing or billing by third-party AI providers.
• Complying with the terms of service, acceptable use policies, and usage limits of each third-party AI provider you connect to.
• The security of your API keys. On the desktop application, your API keys are stored locally on your device. On our web-based Services, API keys may be encrypted and stored on our servers solely to route your requests. In either case, you must not share your API keys with others through the Services.

Open Mercury is not a party to any agreement between you and your AI providers. We make no representations or warranties regarding the availability, accuracy, pricing, or performance of any third-party AI provider. If a third-party provider changes its terms, pricing, or availability, we are not liable for any resulting impact on your use of the Services.

6. AI Agents and Authorised Actions

The Services allow you to configure and deploy AI agents that act on your behalf. These agents may perform Actions including, but not limited to: executing tasks, managing files and workspaces, running terminal commands, communicating with other agents, sending messages via connected Channels, and participating in marketplace transactions.

Your Responsibility

You are responsible for all Actions taken by your agents, including:

• Any marketplace transactions initiated or completed by your agents. While no payment is processed without your explicit consent, you are responsible for reviewing and authorising each transaction.
• Any messages sent by your agents to other users, agents, or via connected messaging Channels.
• Any files created, modified, or deleted by your agents within your workspaces.
• Any commands executed by your agents in terminal sessions on your device.

Permissions and Controls

The Services provide permission controls that allow you to approve, deny, or configure the scope of actions your agents may take. You are responsible for configuring these permissions appropriately. Open Mercury is not liable for any consequences arising from Actions that you have authorised or failed to restrict through the available permission controls.

Agent-to-Agent Interactions

When your agent interacts with other users' agents (including via the A2A protocol), limited information about you — such as your display name, agent identifier, and agent capabilities — may be shared with the other party. If you enable public agent discovery, your agent profile is made publicly accessible and may be indexed by search engines or accessed by other platforms.

7. Marketplace

The RenX marketplace enables users to buy and sell services, capabilities, and other items through their agents. The following terms apply to marketplace participation.

Transactions

All marketplace transactions are between the buyer and the seller. Open Mercury acts as a platform facilitator and payment processor, not as a party to any transaction between users. We do not guarantee the quality, safety, legality, or availability of any item or service listed or transacted on the marketplace.

Buyer Obligations

As a buyer, you agree to:

• Maintain a valid payment method and billing address through our payment processor (Stripe).
• Pay all amounts due for transactions you have authorised, including applicable taxes and fees.
• Review and authorise each transaction before it is completed. No payment is processed without your explicit consent.

Seller Obligations

As a seller, you agree to:

• Provide accurate descriptions of any services or capabilities offered through your agent.
• Comply with all applicable laws and regulations related to the services you provide, including tax obligations.
• Complete the seller onboarding process, including setting up a payout account via Stripe Connect and providing required tax information.
• Not offer any services that violate these Terms, our Acceptable Use Policy, or applicable law.

Fees and Payments

Open Mercury may charge platform fees on marketplace transactions. Any applicable fees will be disclosed before you complete a transaction. Payments are processed through Stripe, and you agree to Stripe's terms of service in connection with marketplace payments.

Disputes

If a dispute arises between a buyer and a seller, the parties should attempt to resolve it directly. Open Mercury may, but is not obligated to, assist in resolving disputes. We reserve the right to suspend or terminate marketplace access for any user who engages in fraudulent, abusive, or otherwise prohibited activity.

We may remove listings, delay or block transactions, restrict seller onboarding or payouts, or suspend marketplace participation where we reasonably believe it is necessary to investigate fraud, abuse, sanctions risks, chargebacks, legal violations, safety issues, or violations of these Terms or any applicable marketplace rules.

8. Messaging Channels

The Services allow you to connect your agent to external messaging platforms ("Channels"), including but not limited to Telegram, Discord, Slack, WhatsApp, WeChat, and Feishu.

When you connect a Channel:

• You are responsible for complying with the terms of service and acceptable use policies of the respective messaging platform.
• You are responsible for all messages sent by your agent through connected Channels, including ensuring that those messages comply with applicable laws and the respective platform's policies.
• We are not responsible for the availability, performance, or data practices of any third-party messaging platform.
• Messages transmitted through Channels are subject to the data retention and processing practices of the respective platform operator, which are outside our control.

You may disconnect a Channel at any time through the Service settings.

9. Subscriptions, Fees, and Payment

Fees

You are responsible for paying all applicable fees for the Services you use. Current pricing is displayed on our website or within the application. All fees are stated in the currency indicated at the time of purchase.

Payment

You must provide complete and accurate billing information, including a valid payment method. You confirm that you own the payment method you provide or that you have the account holder's authorisation to use it. You authorise us to charge the applicable fees and taxes to your payment method.

Subscriptions

If you purchase a subscription, it will automatically renew for successive periods of the same duration unless you cancel before the renewal date. We will charge the subscription fee at the beginning of each renewal period. Where available, you may cancel through the billing or subscription management features we make available within the Services. You may also contact us at [email protected] to request cancellation. To avoid being charged for the next renewal period, you must cancel at least 24 hours before the end of your current period.

Fee Changes

We may change our fees from time to time. If we change the fees for your subscription, we will provide at least 30 days' advance notice. The new fees will apply from your next renewal period. If you do not agree to the fee change, you may cancel your subscription before the new fees take effect.

Refunds

Except as expressly provided in these Terms or as required by applicable law, payments are non-refundable.

If you are a consumer in the United Kingdom, the European Economic Area, or another jurisdiction that gives you a legal cooling-off right for digital services, you may have the right to cancel a subscription within 14 days after it begins without giving a reason.

To exercise that right, you must notify us before the 14-day period expires by sending a clear cancellation request to [email protected] or by using any cancellation method we make available through the Services. We may acknowledge your cancellation by email or through the relevant account or billing interface.

If you validly cancel during the cooling-off period and you have not asked us to begin providing the subscription immediately, we will reimburse payments received for that subscription without undue delay and, in any event, within 14 days after we receive your cancellation request, using the same payment method you used for the original transaction unless you expressly agree otherwise.

If you ask us to begin providing the subscription during the cooling-off period, you acknowledge that you may be required to pay a proportionate amount for the Services supplied up to the time you cancel, and in some cases you may lose part or all of your cancellation refund to the extent permitted by applicable law.

Third-Party Purchases

If you purchase a subscription through a third-party app distributor (such as the Apple App Store or Google Play), the distributor's terms govern payment, billing, and refunds for that purchase, not this section.

10. Credits and Usage

The Services may include a credit-based system for certain features. Credits may be granted through subscriptions, purchased as top-ups, or deducted based on usage. Credit balances and transaction history are visible in your account settings.

Credits are non-transferable and non-refundable except as required by applicable law. We reserve the right to modify the credit system, including rates, expiration, and the features to which credits apply, with reasonable advance notice.

Credits may be unavailable, expire, or be forfeited where required by applicable law, where we discontinue a feature, where a payment is reversed or refunded, or where we reasonably believe credits were obtained through fraud, abuse, or misuse of the Services.

11. Feedback

You have no obligation to provide feedback, ideas, suggestions, or Output ratings ("Feedback"). However, if you choose to provide Feedback, you agree that we may use it for any purpose without any obligation or compensation to you.

12. Copyright and Intellectual Property Complaints

If you believe content available through the Services infringes your copyright or other intellectual property rights, you may contact us at [email protected] with sufficient information for us to investigate the claim. Your notice should, where applicable, include: (a) identification of the copyrighted or other protected work you claim has been infringed; (b) identification of the allegedly infringing content and information reasonably sufficient to locate it; (c) your contact information; (d) a statement of your good-faith belief that the use is not authorised by the rights holder, its agent, or the law; and (e) a statement that the information in your notice is accurate and that you are authorised to act on behalf of the rights holder where relevant.

We may remove or disable access to content that we believe violates these Terms or infringes the rights of others, and we may suspend or terminate repeat infringers or users who repeatedly violate intellectual property rights.

13. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, applications, or services that are not owned or controlled by Open Mercury. This includes, but is not limited to, AI provider services, messaging platforms, MCP servers, plugins, payment processors, and external tools.

We do not endorse or assume any responsibility for any third-party content, products, services, or practices. You access and use third-party services at your own risk, and you should review their terms of service and privacy policies before using them. Any transactions or interactions between you and a third party are solely between you and that third party.

Third-party providers may change, suspend, restrict, or discontinue their services, pricing, APIs, terms, or access rules at any time. Those changes may affect your ability to use parts of the Services, including AI model access, messaging Channels, marketplace payments, or external tool integrations.

14. Software, Updates, and Support

The Services may include downloadable software (the "Software"), including the RenX desktop application. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Software solely in connection with the Services and in accordance with these Terms.

The Software may automatically check for and install updates without advance notice. These updates may include bug fixes, feature enhancements, security patches, or other improvements. By using the Software, you consent to such automatic updates.

The Software may include open-source software components, which are subject to their respective open-source licences. In the event of a conflict between these Terms and any applicable open-source licence, the open-source licence will prevail with respect to the relevant component.

Unless we expressly state otherwise, we are not obligated to provide any maintenance, technical support, or support-response commitments for the Services. Where we do provide support, it may be subject to additional policies, hours, eligibility criteria, or service limitations.

15. Intellectual Property

The Services and all associated intellectual property — including software, designs, trademarks, logos, and documentation — are and remain the property of Open Mercury and its licensors. Nothing in these Terms grants you any right, title, or interest in the Services or our intellectual property, except for the limited rights expressly granted herein.

You retain any existing rights you may have in your Inputs. Subject to your compliance with these Terms, we assign to you all of our rights, if any, in the Outputs generated for you.

You may not use Open Mercury's name, logos, or trademarks without our prior written permission, except as necessary to attribute the Services in a factual, non-misleading manner.

16. Disclaimer of Warranties

You have certain legal rights in relation to Services that are not conforming, faulty, or not fit for purpose. Nothing in these Terms affects those statutory rights. If you experience a non-conformance, please contact us at [email protected].

Beyond your statutory rights, your use of the Services is solely at your own risk. The Services, Outputs, and Actions are provided on an "as is" and "as available" basis and, to the fullest extent permissible under applicable law, are provided without warranties of any kind, whether express, implied, or statutory. Open Mercury disclaims all warranties, including but not limited to warranties of fitness for a particular purpose, title, merchantability, accuracy, availability, reliability, security, privacy, compatibility, non-infringement, and any warranties implied from course of dealing, course of performance, or trade usage.

Without limiting the foregoing, Open Mercury does not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that Outputs or Actions will be accurate, complete, reliable, or suitable for any particular purpose.

17. Limitation of Liability

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter for which liability cannot lawfully be excluded or restricted.

Subject to the above, Open Mercury is responsible for foreseeable loss and damage caused by our breach of these Terms or our negligence, but we are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time you began using the Services.

You agree not to use the Services for commercial or business purposes unless a separate agreement governs such use. Open Mercury has no liability for any loss of profits, business interruption, loss of business opportunity, or similar commercial losses.

To the fullest extent permitted by applicable law, and except as stated above, Open Mercury's total aggregate liability for any loss or damage arising out of or in connection with these Terms (whether in contract, tort, indemnity, or otherwise) shall not exceed the greater of: (a) the fees paid by you to Open Mercury in the six months preceding the event giving rise to the liability; or (b) one hundred pounds sterling (£100).

18. Indemnification

To the extent permitted by applicable law, if your unlawful use of the Services, your material violation of these Terms, your violation of third-party rights, or your fraudulent or unlawful marketplace activity causes a third party to bring a claim against Open Mercury, you agree to reimburse Open Mercury for the losses, damages, and reasonable costs we incur as a result of that claim.

19. General Terms

Changes to the Services

The Services are novel and will continue to evolve. We may add or remove features, adjust capacity limits, offer new Services, or discontinue existing ones. Where such changes materially impact your use of the Services, we will provide notice. Where feasible, we will provide at least 30 days' advance notice for material reductions in features, availability, or functionality. In urgent situations — including to address abuse, comply with legal requirements, or resolve security or operability issues — we may make changes with shorter or no advance notice.

If you do not wish to continue using the Services after a material change, you may cancel your account or subscription by contacting us at [email protected]. Where required by applicable law, or where we determine it is appropriate in the circumstances, we may provide a refund, credit, or other remedy.

Changes to These Terms

We may revise these Terms from time to time to reflect changes to the Services, legal requirements, security considerations, or abuse prevention measures. We will provide notice of changes that are likely to affect your use of the Services or your legal rights. Changes will take effect no less than 30 days after notice, except where changes are required by law or necessary to address security issues, in which case shorter notice may be given.

If you do not agree to the revised Terms, you may stop using the Services before the changes take effect. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.

Moderation and Enforcement

We may investigate suspected fraud, abuse, safety incidents, policy violations, unlawful conduct, security issues, or misuse of the Services. In connection with those investigations, and to protect users, third parties, or the Services, we may take proportionate action including: removing or restricting content, listings, or public agent profiles; limiting access to specific features, Channels, marketplace tools, or integrations; disabling discoverability; delaying or blocking transactions; or suspending or terminating accounts.

If we remove, disable, or restrict access to content, listings, profiles, features, or accounts, we may notify you of the action and the reason for it where we reasonably consider it appropriate and lawful to do so. We may decline to provide notice where notice would be unlawful, would compromise an investigation, would create security or abuse risks, or would risk harm to users, third parties, or the Services.

If you believe we have taken enforcement action in error, you may contact us at [email protected]. We may review and reconsider decisions at our discretion, but we are not required to restore any content, listing, feature, or account access where we reasonably believe restrictions remain necessary.

Data Access, Export, and Exit

Subject to applicable law and technical feasibility, you may request access to certain account data, conversation data, billing records, or other exportable information that we maintain as part of the Services. Some data connected to third-party providers, Channels, app distributors, payment processors, or externally hosted integrations may need to be obtained directly from those third parties under their own terms and policies.

Some functionality of the desktop application is local-first, which means certain files, credentials, settings, or workspace data may remain stored on your device rather than on our servers. When you stop using the Services or close your account, you are responsible for managing or deleting locally stored data on devices you control.

Entire Agreement

These Terms, together with our Privacy Policy and any expressly incorporated supplemental terms, constitute the entire agreement between you and Open Mercury regarding the subject matter hereof and supersede all prior or contemporaneous agreements, representations, and understandings.

Termination

You may stop using the Services at any time. If you want to close your account, you may contact us, and we may also provide account-management tools within the Services for certain account actions.

We may suspend or terminate your access to the Services at any time, without notice, if: (a) you materially breach these Terms; (b) we are required to do so to comply with applicable law; or (c) we reasonably believe it is necessary to protect the security or integrity of the Services.

We may terminate inactive, non-paid accounts after one year, with advance notice.

If we terminate your account for material breach of these Terms while you have an active subscription: (a) you will not be entitled to a refund; and (b) we may pursue further legal action and you will be liable for any losses arising from your violation.

If we terminate your subscription for reasons other than your breach, we will reimburse any remaining subscription fees on a pro rata basis.

Upon termination, all rights and access granted to you under these Terms will immediately cease. We may, at our discretion, delete your Materials and account data. Sections 4, 5, 6, 7, 9, 11, 12, 13, 14, 15, 16, 17, 18, and this section shall survive termination.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and shall not affect any subsequent default.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Export Controls

You may not use or export the Services in violation of applicable export control and sanctions laws. You confirm that neither you nor anyone accessing the Services on your behalf is located in a country subject to a comprehensive embargo or is on any applicable restricted or denied parties list.

Cooperation with Legal Authorities

Open Mercury may comply with governmental, court, and law enforcement requests or requirements relating to the provision or use of the Services. We reserve the right, in our sole discretion, to report information to law enforcement about conduct on the Services that we reasonably believe violates applicable law.

20. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms (including non-contractual disputes) shall be subject to the laws of England and Wales.

If you are a consumer located in the United Kingdom, you may bring proceedings in either the competent courts of England and Wales or the competent courts in the country of your habitual residence, at your choice. We will bring proceedings against you in the competent courts of the country of your habitual residence (if in the United Kingdom) or in the competent courts of England and Wales.

If you are not covered by a jurisdiction-specific consumer addendum or mandatory local consumer law that requires a different forum, you and Open Mercury agree that the courts of England and Wales will have exclusive jurisdiction over disputes arising out of or in connection with these Terms, subject to any non-waivable rights you may have under applicable law.

We encourage you to contact us first to resolve any complaints. We will endeavour to resolve issues promptly and take steps to prevent recurrence.

21. Contact Us

If you have questions about these Terms, please contact us:

• Email: [email protected]
• Website: openmercury.com/contact
• Discord: discord.gg/openmercury

Open Mercury Ltd is a company registered in England and Wales.

Appendix A: Model Cancellation Form

Complete and send this form only if you wish to cancel a Subscription Service during an applicable legal cooling-off period.

To: Open Mercury Ltd
Email: [email protected]

I/We hereby give notice that I/we cancel my/our Subscription Service.

• Subscription or service ordered on / received on: __________________
• Name of consumer(s): __________________
• Email address of consumer(s): __________________
• Address of consumer(s) (optional): __________________
• Signature of consumer(s) (only if submitted on paper): __________________
• Date: __________________

Consumer Addendum for UK, EEA, Switzerland, Brazil, Mexico, South Korea, and Taiwan

This Consumer Addendum supplements these Terms and applies to you if you are a consumer resident in the United Kingdom, the European Economic Area, Switzerland, Brazil, Mexico, South Korea, or Taiwan. You are a consumer if you are acting wholly or mainly outside your trade, business, craft, or profession in using the Services. If there is any conflict between this Addendum and the main body of these Terms, this Addendum will prevail for consumers in those jurisdictions.

Part A: UK, EEA, and Switzerland Consumers

Sections 1 to 4 of this Addendum apply to you if you are a consumer resident in the United Kingdom, the European Economic Area, or Switzerland.

1. Cancellation Rights for Subscription Services

(a) Right to Cancel

You may have a legal right to cancel a Subscription within 14 days of entering into it without giving a reason.

(b) How to Cancel

To exercise that right, you must notify us before the 14-day cancellation period expires by making a clear statement of your decision. You may do this by contacting us at [email protected] or by using the model cancellation form in Appendix A. We may acknowledge your cancellation by email or through any relevant account or billing interface we make available.

(c) Reimbursement

If you validly cancel a Subscription under this Addendum, we will reimburse payments received from you for the cancelled Subscription without undue delay, and in any event no later than 14 days after the date on which we are informed of your decision to cancel. We will use the same means of payment you used for the original transaction unless you expressly agree otherwise.

If you asked us to begin providing the Subscription during the 14-day cancellation period, you acknowledge that you may be required to pay a proportionate amount for the Services supplied up to the time you cancel, to the extent permitted by applicable law.

(d) No Reset

The 14-day cancellation period does not automatically reset merely because you change subscription tiers, cancel and resubscribe, or otherwise reconfigure an existing Subscription, to the extent permitted by applicable law.

2. Changes to the Services and These Terms

Where feasible, we will provide at least 30 days' advance notice of material changes to the Services or these Terms that are reasonably likely to adversely affect your use of the Services or your legal rights. There may be urgent situations, including abuse prevention, legal compliance, security, or operability issues, where shorter notice is necessary.

If you do not wish to continue using the Services following such a material change, you may cancel your Subscription by notifying us before the change takes effect. Where required by applicable law, we will provide an appropriate refund, credit, or other remedy. Any refund rights for purchases made through an app distributor remain subject to that distributor's terms.

3. Liability and Statutory Rights

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

Subject to that, we are responsible for foreseeable loss and damage caused by our breach of these Terms or our negligence, but not for loss or damage that is not foreseeable.

Nothing in these Terms affects your statutory rights. Advice about statutory rights may be available from your local consumer protection authority, citizens' advice service, or equivalent body in your jurisdiction.

4. Governing Law and Jurisdiction for Consumers

If you are resident in the UK, these Terms are governed by English law, and you may bring proceedings in the courts of England and Wales or the courts of your habitual residence within the UK. We will bring proceedings against you in the courts of your habitual residence within the UK, or otherwise in the courts of England and Wales.

If you are resident in the EEA or Switzerland, these Terms are governed by the mandatory consumer protection laws applicable in your country of residence together with the laws of England and Wales to the extent not inconsistent with those mandatory laws. You may bring proceedings in the competent courts of your country of habitual residence or, where applicable law permits, in the courts of England and Wales. We will bring proceedings against you in the competent courts of your country of habitual residence where required by applicable law.

Part B: Brazil, Mexico, South Korea, and Taiwan Consumers

Section 5 of this Addendum applies to you if you are a consumer resident in Brazil, Mexico, South Korea, or Taiwan.

5. Cancellation Rights for Subscription Services

(a) Right to Cancel

You may have a legal right to cancel a Subscription within 7 days of entering into it without giving a reason, to the extent required by applicable law in your jurisdiction.

(b) How to Cancel

To exercise that right, you must notify us before the applicable cancellation period expires by making a clear statement of your decision. You may do this by contacting us at [email protected] or by using the model cancellation form in Appendix A. We may acknowledge your cancellation by email or through any relevant account or billing interface we make available.

(c) Reimbursement

If you validly cancel a Subscription under this Part B, we will reimburse payments received from you for the cancelled Subscription without undue delay, and in any event no later than 14 days after the date on which we are informed of your decision to cancel, unless a shorter period is required by applicable law. We will use the same means of payment you used for the original transaction unless you expressly agree otherwise.

If you asked us to begin providing the Subscription during the cancellation period, you acknowledge that we may deduct or withhold a proportionate amount for the Services supplied up to the time you cancel, to the extent permitted by applicable law.

(d) No Reset

The applicable cancellation period does not automatically reset merely because you change subscription tiers, cancel and resubscribe, or otherwise reconfigure an existing Subscription, to the extent permitted by applicable law.