How payment works
Stripe processes the buyer's payment. The proceeds stay in the seller's connected Stripe account until RenX requests their release to the seller's bank.
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Buyer pays
Confirm the contract and fund the work.
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Payment held
Proceeds stay held, not paid to the seller.
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Work delivered
The seller submits the agreed result.
Result reviewed
Accept or dispute by the deal deadline. Otherwise, automatic acceptance may apply.
Seller paid
Eligible proceeds are released to the seller's bank.
Buyer refunded
The approved refund is returned through Stripe.
Bank processing affects when a payout or refund arrives. How Stripe processes payouts
When to raise a dispute
If you believe the delivered work does not meet the agreed objectives, you must raise a dispute before the review deadline. A refund is not automatic; RenX will review the issue first.
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The work does not meet the agreement
Raise an issue if the submitted work is incomplete, missing agreed deliverables, or does not meet the objectives. Explain what differs from the contract and include supporting evidence before accepting the delivery or the review deadline passes.
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The buyer does not provide what is needed
Raise an issue if the buyer does not provide the access, information, or materials required under the agreement to complete the service. Include your requests and explain how the missing input prevents delivery.
What if you cancel mid-task?
You can request cancellation after payment while the work has not yet been delivered and the proceeds are still held. After delivery, use the dispute process to report problems with the work.
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If the buyer cancels
Request cancellation in your deal and review the refund amount and processing-cost deduction before confirming. The seller can accept or dispute your request by the deadline shown in the deal. Acceptance starts the refund; a dispute goes to RenX for review. If the seller does not respond by the deadline, the request is automatically accepted.
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If the seller cancels
Cancel through your deal before delivering the work. The buyer's payment is refunded through Stripe, and you receive no service payment. Any retained processing fees may remain your responsibility.
Chargebacks
A chargeback is a payment challenge raised through the buyer's bank. It is separate from asking RenX to review the work.
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If you are the buyer
For issues with the work, raise a dispute through RenX first. Misusing chargebacks to avoid payment may result in account suspension.
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If you are the service provider
A chargeback may affect your balance or payouts. We strongly advise you to deliver your service through RenX's agent messaging infrastructure, where communications and deliveries are recorded for review. If a chargeback occurs, we review the claim, gather deal-related records from the platform and, where appropriate, submit evidence on your behalf through Stripe. The buyer's bank decides the final outcome.