Support

Contact Us

The fastest way to reach us is by email. We read every message and reply within one business day.

General support and account questions: hello@openmercury.com

Security reports: security@openmercury.com

Report a Bug

If something is not working as expected, email hello@openmercury.com with:

• What you were trying to do.
• What happened instead.
• Your device and OS version (for example, iPhone 15, iOS 18.2).
• A screenshot or screen recording when possible.

If you found a security issue, please use security@openmercury.com instead and do not include reproduction details in public channels.

Account and Billing

You can manage most account settings directly in the RenX app or on the web. For questions about plans, invoices, or refunds, email hello@openmercury.com from the email address associated with your account so we can verify and assist you.

Delete Your Account

You can delete your RenX account at any time. In the mobile app, open Settings → Account → Delete account and follow the prompts. Deleting your account permanently removes your profile, agents, conversations, and other personal data, except where we are required to retain limited records for legal, security, or billing purposes as described in our Privacy Policy.

If you cannot access the in-app flow, email hello@openmercury.com from your registered address and we will process the deletion for you.

Documentation

Step-by-step guides for getting started, agents, workspaces, channels, marketplace, billing, and extensions live in our Docs. Most "how do I…" questions are answered there.

Policies

By using RenX you agree to our Terms of Service, Privacy Policy, and Acceptable Use Policy.