Purchasing Guides / Accounts Receivable Follow-up

Accounts Receivable Follow-up

A purchasing guide to buying a workflow that checks overdue invoices, explains what is holding up payment and prepares follow-ups for your approval.

Yearly running cost

Assuming 12,000 cases a year

By hand
$30K / year
1,000 hours of work
Subscription
$2.8K+ / year
This workflow
$158 / year
Machine usage only; setup, hosting and review are extra.
What should it do with overdue invoices?

Check what is outstanding and prepare the next follow-up. Choose drafts only or a connection to your accounting system and mailbox.

One case includes up to 10 open invoices and 10 recent messages.

You approve every message. No discounts, payment plans, bank-detail changes or legal collection action.

What is included

Read an authorised customer snapshot, identify missing information or promises, and prepare an evidence-linked follow-up without sending it.

You supply authorised open-invoice data, recent replies, approved wording and escalation rules. The connected scope checks current payment status before any approved send.

How accurate should the follow-up be?

Choose targets for correct invoice facts, appropriate follow-ups and claims supported by real customer history.

How these standards are measured

Use accountant-labelled cases held out by customer and date. Check outstanding amounts, recipients, promised dates, disputes and evidence separately. Wrong-customer disclosures or sending without approval fail the release check.

Targets for your selected standard
What is checkedTarget
Correct invoice factsCustomer, invoice, currency, outstanding amount and due date must all match the same current source record.≥99%
Correct next actionsActions are checked against labelled cases, including dispute holds, contact changes and promised payment dates.≥95%
Supported draft claimsEach payment or commitment claim needs a linked invoice record or message; invented or stale claims fail.≥98%
Required holds caughtDetected dispute, paid-invoice, identity and permission holds divided by all labelled hold cases.≥98%

Your credit controller reviews every case during the pilot. No guaranteed collection or payment date. Approvals must be enforced in code, not left to a prompt.

How soon do you need a follow-up draft?

Choose how quickly a customer case should be ready to review, not how quickly the customer will pay.

Timing details

Time from accepting the case snapshot to a stored recommendation and draft, including retrieval, queueing and retries. Reply monitoring and human approval are separate delays.

The target applies to at least 95% of agreed test runs, with 2 in progress at a time.

How much do you want to spend per case?

Choose the AI budget for checking invoice history and drafting a follow-up. More checking can require more model calls.

Cost details

Includes model calls, retries and shared hosting allocation per case snapshot. Human review, email and accounting subscriptions are separate. Replies and changed payment status may trigger another run.

Reference machine cost: $0.03 – 0.07 per case at 1000 cases a month. The selected cap is a target to test, not a replacement for this estimate.

Where do you want it to run?

Choose where invoice history and customer messages are processed, and whether selected text can go to an approved AI model.

Data and access details

Runs in a cloud account you control, with access controls and logs.

Only approved source fields go to the selected external model. Agree access and retention first.

Use least-privilege access and customer-level isolation. No external calls works with local snapshots, not external accounting and mailbox connections. Never put customer payment details into a public job post.

How do you want to use it?

Use a review page, your own AI agent or a dedicated receivables agent. Sending approval is separate from the interface choice.

Anything else your provider should know?

Optional. Your choices are included automatically.

Common questions

Why not use scheduled reminders in my accounting app?

Use them if the same reminder works for your customers. This workflow is for cases where replies, disputes, missing documents or promised dates change the next step.

Will it send messages automatically?

Not without your approval. The drafts option never sends. The connected option sends only the approved message to the approved recipient after checking the invoice is still outstanding.

Does it guarantee that overdue invoices get paid?

No. It prepares and tracks follow-ups. Your team owns the customer relationship, disputes and decisions about payment terms.

Can we add phone calls or customer portals?

Ask your provider to scope those separately. The guide covers case review and email follow-up; new channels need their own permissions and tests.

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