Evaluate two Canadian-French AI customer-service phone conversations
Project brief
Native Canadian-French speakers only. This task is to test an AI customer-service voice agent and record objective feedback, not provide customer support to real callers.
- Make two natural mobile-phone conversations: one airline scenario and one healthcare scenario. - Each call takes about 2-3 minutes. Use the assigned topic, not a supplied script. - Immediately complete the annotation-tool evaluation for each call, allowing 15-20 minutes per evaluation. Assess communication, factual response quality, flow and overall experience. - Do not use real personal or sensitive information. Stay within the test scenario.
The estimated total is around one hour. You need a phone, email, stable connection and a quiet setting; a headset is helpful. Authorized test numbers, synthetic scenario information, evaluation rules and platform access must be agreed before work begins.
Deliverables & acceptance
What you'll deliver
- Two completed scenario calls and two immediate annotation-tool evaluations.
What the result must meet
- Native Canadian-French participation and scenario coverage are verified.
- Each evaluation contains specific, honest observations without real sensitive data.