What happens if a payment or fee is wrong?

First check whether the amount is a completed charge, a temporary card authorisation, or a duplicated display or notification. A temporary authorisation that never became a payment is released or reversed rather than refunded as a completed transaction.

If RenX confirms that a payment was duplicated or an amount was charged in error, RenX corrects the incorrect part, adjusts the related RenX fee and tax, and leaves the valid part of the task unchanged. RenX does not apply a cancellation fee or retain a minimum provider fee on the erroneous amount.

If a RenX calculation error directly caused an additional payment-provider cost, RenX bears that proven additional cost. Ordinary costs that would have applied to the valid transaction remain subject to the normal task rules.

Later provider corrections are linked to the original charge. An amount returned by the provider is credited to the party that actually received it and is not redistributed or reimbursed a second time.

Open the transaction in Work to check its status. If the amount is still wrong, contact support with the task and payment details, but do not send full card or bank information in a message.