Marketplace guide
Fees and payments
Find out what Marketplace work costs, when money moves, and what happens when a payment or delivery needs to be adjusted. Publishing a task, applying for work, and discussing a proposal are free.
Costs and fees
Know what each side pays before work begins.
- Service provider fee What RenX charges on paid work.
- Buyer Marketplace fee What buyers pay to hire through RenX.
- Payment processing costs How transaction costs affect provider proceeds.
- Stripe Tax fee A tax-calculation charge, separate from the tax itself.
- Tax on RenX fees When tax is added to a platform charge.
- Minimum amounts Task and provider fee minimums by currency.
Paying and getting paid
Follow the money from funding to payout.
- When buyers pay When a task is funded and work can begin.
- Hiring credit Use a BaoX award toward a new hire, separate from Model Credit.
- When providers get paid How payment moves after delivery and acceptance.
- Settlement currency Why funded work is settled in the seller's payment-account currency.
- Paying in your local currency Exchange rates, conversion costs, and refunds.
- Cross-border payment costs International cards, currency conversion, and payouts.
- Invoices and receipts Where to find your payment and settlement records.
Taxes
Understand how location and business details affect tax.
- How taxes work on RenX A starting point for buyers and service providers.
- Working across countries What changes when the buyer and provider are in different places.
- United Kingdom VAT VAT on UK Marketplace transactions and fees.
- European Union VAT VAT rates, business purchases, and VAT IDs.
- United States sales tax State and local tax on Marketplace work.
- Canada GST, HST, and QST Federal, provincial, and Québec tax.
- Australia GST GST on Australian purchases and services.
Cancellations and refunds
See what happens when plans or outcomes change.
- Cancel funded work What happens to the buyer payment after cancellation.
- When a provider cancels The buyer refund, eligible fees, and provider earnings.
- UK and EU consumer rights When statutory cancellation rights may affect a personal purchase.
- Seller doesn't deliver the agreed result What happens when work fails the agreed acceptance criteria.
- Partial refund The buyer gets part back; the provider keeps the agreed amount.
- Refund after acceptance What options remain after work is accepted.
Payment problems
Find the next step when a payment needs review.
An eligible payment can combine cash with hiring credit. Credit cannot pay fees or taxes. See the Marketplace pricing overview or contact support for more help.