What happens if a buyer files a chargeback?

A chargeback is a payment challenge filed through the buyer’s bank or card issuer. It is separate from asking RenX to review whether the work met the task requirements.

When RenX receives a chargeback notice, affected funds or payouts may be held while the payment provider and bank review the case. RenX may use the task agreement, formal delivery, recorded communications, and payment records to respond where appropriate. The buyer’s bank or card issuer decides the final outcome.

Payment-provider chargeback costs are recorded according to the account the provider actually charged. RenX does not add a separate RenX chargeback fee or promise to protect the service provider from the disputed principal. If money or a provider fee is later returned, RenX records the actual return and adjusts the task settlement without crediting the same amount twice.

Buyers should use the RenX review process for problems with the work before contacting their bank, where possible. A chargeback can restrict payments or payouts while it remains unresolved.

What happens to the RenX fee?

While the chargeback is pending, RenX does not automatically refund its commission. If the full payment is lost, RenX returns any excess commission above the minimum fee for the task currency and adjusts related tax. For a partial loss, the revised fee is the higher of 15% of the retained task price before tax or that minimum.

If principal is later returned, RenX recalculates the fee on the amount actually retained, accounting for previous adjustments. The minimum applies once per task, not once per chargeback or refund. A returned provider fee is not additional task revenue.

Any commission returned restores the seller’s balance or reduces an outstanding amount; it does not guarantee that all provider costs are covered. RenX does not send a second refund for principal already returned through the bank.

See how RenX reviews payment disputes and what happens with outstanding balances.