Can accepted work be refunded?

The buyer may ask the service provider for a full or partial refund after work has been accepted. The provider can agree, decline, or propose a different amount. RenX reviews an agreed refund before processing it.

An agreed voluntary refund requires sufficient seller funds and payment-provider support. If the funds are insufficient, the seller must provide the shortfall before it can be executed. RenX does not set a separate application deadline for this reviewed process, but does not promise an unlimited provider refund period or advance money for a voluntary refund.

If the refund proceeds, RenX recalculates the provider fee against the amount the provider ultimately keeps before tax, subject to one minimum fee per task, and adjusts related tax records. The provider bears applicable non-refundable payment-provider costs associated with the voluntary refund. The buyer is not charged a new RenX cancellation fee.

This voluntary process does not replace any statutory refund right or the separate process for correcting a payment error. Those cases are reviewed under the rules that apply to them.

See how partial refunds work and what happens if a payment or fee is wrong.