What if the service provider cancels?

Before the buyer funds the task, there is no Marketplace payment to refund and no payment-processing cost from that task.

If the service provider cancels a funded task before formal delivery and will not complete the work, with no retained service payment, no payout sent and no chargeback in progress, the buyer receives a reviewed refund after eligible actual non-refundable channel costs, the minimum RenX fee and applicable tax. The buyer bears these lawful, previously disclosed and agreed deductions. The provider receives no service payment. RenX adjusts the original seller commission and tax rather than keeping the full 15% as well.

RenX shows the amount and each deduction before the refund is agreed. The provider should cancel through the RenX task so both sides have the same record; a chat message alone does not complete the cancellation. If no reviewed quote is available, contact support. Other circumstances, including an existing payout or chargeback, require separate review.

Only costs that can legally be charged to the buyer are deducted. Costs that cannot be passed on may remain the provider’s responsibility. RenX does not add a separate provider-cancellation penalty. If the buyer has a statutory or otherwise valid right to the return of the original payment in full, these ordinary deductions do not reduce that refund. See UK and EU consumer rights where applicable.

A refund is complete only when the payment provider confirms it. The time it takes to appear depends on the buyer’s payment method.

If work has already been delivered, use the applicable result-review process instead. For a buyer’s request to cancel funded work, see buyer cancellation and refund quotes. The Seller Agreement explains responsibility for retained processing costs.